OK Guys,

I've gotten really frustrated with my antivirus setup on my computer, here's what's going on:

I have Windows Vista and had a 3 month trial subscription to Trend Micro PC-cillin. So I decided to renew it and I ordered the "3yr - Trend Micro Internet Security for Dell" and "Extended Download Service".

So I follow the instructions I got in the email order and tried to install the program via the executable file I downloaded. After I did this, it wasn't doing anything and seemed to be conflicting with something on my machine, I wasn't sure, as the file mentioned to "install the full version".

So I presumed that the problem was that I already had the trial version installed on my computer. So I removed the software via my control panel and restarted my machine. Then I go through the process again and the following alert pops up:

Unable to Install the Software.

Please try downloading the installation program again.

...and that's it. No display errors or telling me where exactly the problem's source is occurring from.

I already tried removing and redownloading the installation package numerous times. I also looked into many online "Help guides" and FAQs and ended up nowhere.

I'm completely lost on what to do. Any Ideas?

Have you contacted Trend about the problem? It may be a known issue.

I already surfed through pages of official documentation looking for the answer, but came up with nothing.

As for physically picking up the phone and calling them, not yet. I was exhausted from the search and didn't feel like spending another 3 hours on the phone with someone I can barely understand.

I may though after I cool down for a little while, and no one here figures out the source of my issue...

Ran into a similiar problem about a year ago. That error message yor are recieving indicates that there was a problem with the download. Download it a second or third time and try again.

If that doesn't work. You may have to use Trend Micro's manual uninstall program. Do a search for it under trendmicro's domain. Run it and tryagain.

Also, be sure you are installing it as the senior administrator for your machine and not just a user with administrative rights.


Hope this helps