Even though I have been building website for some time, I'm still relatively new to all things DNS and I was hoping someone could just explain the following to me.
A client of mine transfered 2 domains to myself. He owned the same name which both ended with the prefixes of .com and .co.uk.
Originally he used .co.uk for all his e-mails however his new website was going live on .com. So I setup the e-mails for .com in plesk on my end and then changed the nameservers on .com to point to servers here. That took a day or so to propagate and all was live and looking good.
On the .co.uk, within the 123-reg control panel, I set up webforwarding to the .com domain and also a catchall so any mail sent to .co.uk would be forwarded to info@domain.com.
To do this, it said the nameservers would be changed automatically to 123-reg's own. 24 hours later the forwarders were not working and I decided to go in and manually change the nameservers to their own which are ns.123-reg.co.uk | ns2.123-reg.co.uk.
Nearly 5 days later and the web & e-mail forwarders are still not working even though when you whois the domain, the nameserver change is showing up.
Why would it normally take this long? Is it possibly 123-REG at fault (I have found their support pretty useless lately) or is it just taking this long for the domain to propagate?
Also, will my client lose any e-mails during these 5 days of down time? I just know that he's going to be absolutely ape tomorrow but I've done everything that I know of 
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