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How do you pick your payment processor? Thoughts? Feedback?
Old 09-17-2007, 08:44 PM How do you pick your payment processor? Thoughts? Feedback?
Dr.Zaius's Avatar
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I want to know what you guys look for in a payment processor for anyone who sells online software apps, media content, games, security or do you look for a full service e-commerce solution? Im trying to get a good idea of what to look for and what better place to ask then webmaster-talk. I want some real inputs or experiences to help me make good decisions.

What do you consider when looking for your payment processor or e-commerce solution?
Are transactionsfees important to you? 6.9% to high whats low and takes recurring transactions?
Chargeback fees?
What are your wants?
What are your pains?
Do you need something from your processor to provide for you. i.e shopping cart, hosting, security, etc?
Security pains?
What motivates you to go with the processor?
Do you rely on experience and branding?
Who are the top processors and why?
What do you wish your processor would do for you?
Do you want your processor to provide a affiliate program you can use or do you rather make your own?
Are reporting tools for both vendors and affiliates important?
What else is important to you?
Not to bad mouth any e-commerce solutions but which ones should i stay away from?
Anything else i should be covering let me know!


I need some real feedback since im starting to shop around for a processor to sell software apps. This is pretty important because i dont want to run into problems later with my processor or their services. I've read some horror stories and i really dont want to be one of those guys posting one of those.
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Old 09-18-2007, 02:05 AM Re: How do you pick your payment processor? Thoughts? Feedback?
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Since software would likely fall under the high-risk industry, I'd say 6.9% is about right (too many people would buy it and claim not to).

Basically, all I ever look for from a payment processor is the ability to process payments without requiring the user to leave their site.

I don't need an affiliate program, because I'm Canadian and e-commerce is basically uncharted territory here.
I take care of my own security, so I don't need that.
I don't need hosting.

So my needs would be relatively simple: let me host my own payment pages, give me an API that's easy enough to understand so that I can send you the payment request, send the response back, let me process it, bada bing bada boom, baby goes to sleep.

It's that simple for me.

Now...who do I use? www.beanstream.com . They're out of Vancouver, British Columbia, and unlike most payment processors in Canada, they actually know their *** from a hole in the ground. I'm not sure if they'd take on a software seller, but you can always ask.
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Old 09-18-2007, 02:46 PM Re: How do you pick your payment processor? Thoughts? Feedback?
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Thanks Adam for the feedback and advice I'll check the source you gave me. Im currently shopping around for a processor and Im thinking about regnow and ecsuite. Ecsuite fees (4.9) are lower then regnow(6.9) and ecsuite hooks it up with a shopping cart they pay weekly too. Have you or anybody else here had any experience with either of these companies?

I really do need all the feedback i can possibly get before i make my choice. So if you read this thread please give your feedback on your processor or who think is top in the biz.

Last edited by Dr.Zaius; 09-18-2007 at 06:30 PM..
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Old 09-18-2007, 06:40 PM Re: How do you pick your payment processor? Thoughts? Feedback?
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Hey Dr. Zaius, Give me a call or shoot me an email and I will see if our services might be a fit for what you plan to do.

TJ W. | EC Suite | 800.467.0253 x-133
tj@ecsuite.com
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Old 09-26-2007, 01:12 PM Re: How do you pick your payment processor? Thoughts? Feedback?
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I have used SoftWrap and it has worked well for me.
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Old 09-26-2007, 01:40 PM Re: How do you pick your payment processor? Thoughts? Feedback?
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Im still really interested in hearing you guys out i really want to know what are the good processors out there and why?

Thanks doug im probably going to go with ecsuite they were on top of things when i talked to them, and im getting a alot more in return if i go with these guys. I still want to know about the other processors in case i need a backup or secondary in the future.
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Old 09-26-2007, 10:13 PM Re: How do you pick your payment processor? Thoughts? Feedback?
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Quote:
Originally Posted by ADAM Web Design View Post
Since software would likely fall under the high-risk industry, I'd say 6.9% is about right (too many people would buy it and claim not to).
Why is that?
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Old 09-27-2007, 05:42 AM Re: How do you pick your payment processor? Thoughts? Feedback?
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Best but toughest point I would look for would be security against fraud and/or protection from chargebacks.
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Old 11-20-2007, 08:42 AM Re: How do you pick your payment processor? Thoughts? Feedback?
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As for me, I first decide upon which shopping cart to use, then I see which processors it supports.

Think about customers. When they come to your store, what they see first? Not how your processor works for you, no. They value the shopping facilities (how user-frendly is their cart). So, that's why cart-choice is major, and processor choice is second choice.

I would rely on POPULAR processors. That's again for customers' sake. The customer feels good when he knows his payment methods. I mean, everyone knows PayPal, Authorize.Net, GoogleCheckout - right?

Let's say, you choose some less-known name for processor. But the processor guarantees tons of security. But the name is worse-known. From my personal guess, the customer would rather choose popular name, not the unknown. It's just our nature, that we feel more comfortable with familiar things. And I doubt, that your customer will stop ordering, go to Internet to learn about your unknown processor, and then, all-reassured, come back to complete the payment.

So, the transaction fees are important, of course, but not the crucial point. I would pay a bit more for each transaction, but be sure I WILL have those transactions

As for affiliate or recurring billing, or reports - yeah, it's nice when gateway has these additional services. But in my case these features come with my shopping cart. So, not really necessary from processor side. This is again about cart choice
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