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Old 05-26-2008, 08:14 PM Merchant solutions?
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Name: tanicos
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Hello

From a lot of motives i have changed my mind regarding Paypal.
I am searching for a merchant account now. Which one suits better for transactions around 2000$ monthly?
I am also looking for a merchant account that will transfer my money to the bank account in max 3-4 days and should have fees per transaction up to 4%, and monthly fees up to 15$.
I don't want any 3rd party providers like moneybookers, 2co or especially PayPal.
Thanks
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Old 05-27-2008, 04:14 PM Re: Merchant solutions?
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May I ask what happened with third party processors/Paypal, that turned you off of them?

Remember that Paypal isn't quite like any other processor, they started out as an online western union type of service and still operate a bit differently. If they made some bad screw up with your account it might not be relevant to how other third party solutions work.
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Old 05-27-2008, 05:27 PM Re: Merchant solutions?
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i am very mad when it comes to get your money to the bank account.
lack of communication and support is another reason...they can ask you for 1000 documents...np..i will send them...but to keep me 3 months on hold for viewing them is absolutely unacceptable.
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Old 05-27-2008, 06:21 PM Re: Merchant solutions?
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That sounds like more of a Paypal problem than anything specific to third party processors, don't be so quick to condemn everyone!

Where Paypal tends to be more focused on protecting the consumer, other processors protect the merchant. For example when a dispute happens through Paypal, they put the burden of proving it was legitimate on you. When a dispute happens through EC Suite, the burden falls on the person making the claim.

With the way our fraud scrubbing system works this hardly ever happens though, fraudulent transactions are stopped before they even take place. On the rare occasion one does get through it's easily identified and a refund can be issued before a chargeback happens. All of our clients maintain an average refund/chargeback rate under 0.5%.

----

What type of product/service were you selling through Paypal by the way?

If you're still set on using a Merchant account keep in mind they can be even a bigger hassle than dealing with Paypal. Even when you use a gateway add-on service. Here's a good article on The PCI Data Security Standard and some of what's involved in staying compliant with an online merchant account.
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Old 05-27-2008, 06:22 PM Re: Merchant solutions?
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Most online businesses are not getting adequate service when it comes to their merchant account. A lot of businesses are waiting 4-6 days for their payments and paying 5-11% a month (not including monthly fees).

Wouldn't you rather custom tailor a merchant account to suit your online business?

Let us know if we can help...

Jacob
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Last edited by chrishirst; 05-27-2008 at 08:43 PM..
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Old 05-28-2008, 11:08 PM Re: Merchant solutions?
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I was in your shoes not too long ago, and eventually went with Braintree. (http://www.braintreepaymentsolutions.com/) They were recommended by several friends of mine, and I can say that so far they've been great. The fees are reasonable. Plus they have a nice API, if you need it.
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Old 05-29-2008, 03:38 PM Re: Merchant solutions?
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Quote:
Originally Posted by upstarter View Post
I was in your shoes not too long ago, and eventually went with Braintree. (http://www.braintreepaymentsolutions.com/) They were recommended by several friends of mine, and I can say that so far they've been great. The fees are reasonable. Plus they have a nice API, if you need it.
Is this Starr?

Nice to see other people from Business of Software out and about.
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Old 05-29-2008, 11:11 PM Re: Merchant solutions?
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Yep - It's me. Making the rounds.
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