eCommerce Tycoon

**happyme** · 11-08-2010, 01:01 PM

Have anybody here put some live chat agent on their site? How is the result compared to when you dont have it yet? Did you get better result? Im planning at putting a live chat agent on my site but not sure if it really brings good result? Anyone care to share their experience on this and what live chat agent did you use? I found a site called livechatagent.com does anybody know about this site? I just want to be sure before I put money into this. Please share some of your experience and what you use.. thank you.

**lynxus** · 11-08-2010, 01:06 PM

Starting to sound like spam to me..

**mikenash200** · 12-07-2011, 08:42 AM

Well from a user point of view, I know that many times when I visit a site that has a live help, more so if the live help prompts me to activate it, I have more often initiated the chat. It can be helpful to the customer to have someone to ask a question and get a straight answer, than having to wade through your site looking for info, especially if its a large site.

Plus by chatting with visitors, you might be able to get information on what most people to your site are looking for so you can provide it, or provide more of it. But of course this feature can be time consuming/expensive, so you might just test it for a while and see if there's any real benefit.

**chrishirst** · 12-07-2011, 04:09 PM

Personally there's only only thing makes me leave a page quicker than live chat popups.

And that is Crap "music" or "drum 'n' bass suddenly assaulting my eardrums!!

**chrishirst** · 12-07-2011, 04:10 PM

Or even worse than that

James Blunt or Celine Dion

**amazonian** · 12-07-2011, 04:13 PM

I use live chat a LOT. I do NOT want to telephone for help--takes too much time.

**chrishirst** · 12-07-2011, 05:19 PM

Quote:

Originally Posted by amazonian

I use live chat a LOT. I do NOT want to telephone for help--takes too much time.

I bet you send text messages back and forth rather make a 30 second phone call as well

**birdie123** · 12-08-2011, 02:44 AM

Nicely from the person perspective, I understand that lots of instances when We go to a website which has a reside assist, much more when the reside assist encourages me personally in order to trigger this, I've more regularly started the actual speak. It may be useful to the client to possess anyone to request the query and obtain the directly solution, compared to needing to sort via your website searching for data, particularly if it's a sizable website.

In addition through emailing site visitors, a person could possibly obtain home elevators exactly what many people for your website are searching for to help you supply this, or even supply much more from it. However obviously this particular function could be period consuming/expensive, to simply test drive it for some time and find out in the event that there is any kind of actual advantage.

**algozone** · 12-08-2011, 12:25 PM

If live chat is not pushy it is very helpful for visitors. For site owners it can be a pain. Also think of this. If your chat is OFF line for long period of times it might have negative effect too.

**thetechie13** · 01-03-2012, 04:13 AM

Live Chat is good if you have lot of visitors...

**chrishirst** · 01-03-2012, 06:59 AM

Quote:

Originally Posted by thetechie13

Live Chat is good if you have lot of visitors...

How dows that work??

Wouldn't you also need to have lots of "live chat" operators as well???

**Shey** · 01-03-2012, 09:22 PM

Quote:

Originally Posted by happyme

Have anybody here put some live chat agent on their site? How is the result compared to when you dont have it yet? Did you get better result? Im planning at putting a live chat agent on my site but not sure if it really brings good result? Anyone care to share their experience on this and what live chat agent did you use? I found a site called livechatagent.com does anybody know about this site? I just want to be sure before I put money into this. Please share some of your experience and what you use.. thank you.

similar thread:
http://tycoontalk.freelancer.com/int...-operator.html

**BlissEllison** · 02-02-2012, 06:01 AM

Yes, I strongly recommend the Live Chat facility on the website. Because a live chat makes a better communication with your potential customers. A better communication means, a better bond that definitely helps you to make a sale. Only thing you need is to dedicated a resource for this purpose.

**tchnoguru** · 03-07-2012, 02:30 AM

Live chat is a very good thing and everyone should have that in an commerce website.

We are using Zopim.

**MarissaTAVision** · 03-08-2012, 09:05 AM

Think about this: people visit many websites throughout the day and a chat system can help to grab a persons' attention and keep them focused on your page.

That being said, Live agents are expensive, and to offer Live Service there must be enough agents on hand to deal with all the website traffic.

That being said, people should consider using chat systems that are automated.