eCommerce Tycoon

**Roger Fred** · 02-22-2011, 03:13 PM

Customer feedbacks have significant importance in customer relationship and help growth of business.

Would you like to share what's your "send us your feedback and reply to your customer" policy? Do you read & reply every feedback or just leave them idle in your inbox?

**jimmymav** · 02-23-2011, 07:12 AM

Read and reply to every single one that isn't spam. If you don't, that's one potential customer lost.

**dffd.cffc** · 02-23-2011, 10:15 AM

Wow... I'd have some pretty exhausting mental issues if the voices in my head wanted me to do all of those things.

**teegoWebs** · 04-08-2011, 02:16 PM

mcdonalds teaches a concept to its managers - Only 1/10 actually say when they are unsatisfied to the point where they are a lost customer. Most people just leave.

So for every 1 complaint, picture 9 people behind them.

If a customer or potential customer is willing to spend time to email you feedback, LISTEN. Most online business entrepreneurs would kill for just a valid email address

**chrishirst** · 04-09-2011, 06:24 AM

Quote:

Only 1/10 actually say when they are unsatisfied to the point where they are a lost customer. Most people just leave.

Shouldn't that be

Most people know exactly what they will get in a M'cdonalds so are rarely disappointed

**goldenspiralstds** · 06-28-2011, 10:45 PM

Every customer feedback is very important, specially in the internet when everyone can view it. The tendency you might loss a lot more if you will not do about it. So answer every feedback and you should at least listen and try to fix it, if not you can give them back their money.