General Discussions

**softmind82** · 06-16-2008, 01:52 PM

Hello All

I have got a interview for the position of IT Help Desk Associate.

So i am just curious that what sort of question i could face regarding the job interview so that might be helpful.

My job responsibilities are

To be a part of the team providing Level 1 helpdesk support to our client. It would involve picking up calls that are routed to us and provide troubleshooting and remedial actions based on the knowledge available in a Knowledge Management system.

Thanks.

**LadynRed** · 06-16-2008, 02:53 PM

At that level of support, my bet is you'll have a script and a set of steps you walk the user through. They will be looking for someone with a pleasant manner, someone who can handle an upset or irate customer w/o losing your cool. They might be concerned with how you handle people under pressure, how well you follow instructions (the KB), and to some degree your level of knowledge of the system you'll be supporting.

I would not want someone in that position who is a hot head, or is condescending to callers. A 'know it all' attitude wouldn't be desirable either. You need to show that you know your stuff, but not be overbearing about it. They might also want to know how fast you learn new things and how well you work with others around you.

**angele803** · 06-16-2008, 05:35 PM

Continuing with LadynRed's comment, you will probably be asked to talk about a time when you had to deal with an irate customer or person in the past. They will probably ask you what happened and how you handled it.
Be prepared to answer questions and provide examples about how you handled situations in the past.

**jv17** · 06-18-2008, 06:43 AM

hmm let me guess,i think you are applying for a call center job is that right?anyway do you have any it background?because it is hard to answer their questions if you dont have an i.t background..