|
I just wanted to let everyone know what we're going through. We agree with all of your main points. We are a strategic brand definition, business planning, marketing planning and implementation resource. We are run by people with an average amount of experience in the industry of around 10 years. We have service side, client/company side and business & tech consulting expertise. We're a "deeper toolbox," and we have a hybrid structure, meaning that our man-hour rates are a fraction of those of larger firms.
First, Elance scolded us for putting our direct contact info into proposal letters. So we took it out, even though it's laughable to assume that they think that they can be the "Project Police," and prevent clients and providers from working together as they wish to. Second, they suspended our account for "User Performance" issues. What this means is as follows: "Sorry, we know you pay us $40-60+ USD a month for access to bid on projects, but you're not winning enough of them and paying us our ridiculously high commissions, so we're suspending you."
They also said that we had multiple accounts (totally untrue; there was one account for the umbrella holding company of affiliate companies, and another for a specific affiliate who specialized in strategic deliverables--two separate corporate entities), and that we did not complete a job (also false--the client hired us, then hired an outside resource, and never wanted to agree to our upfront payment terms and conditions, making it a "phantom job").
Elance will not have a civil conversation and keeps referring to a mysterious "Policy Dept." They took our monthly bid money, suspended our account indefinitely, are holding our credits, and are now penalizing us for marking the phantom job "complete!!"
We are not going to take this crap from these half wits. We are issuing a press release, and going onto all of the complaint sites, reporting them to the BBB and US Attorney General's office. We have been in business for far longer than they have, will do just fine without them, and will be around and successful LONG after they are gone. And, they will pay us back!
PS--Always interested in good complimentary partners and companies who may want to become part of our affiliate network of providers.
Regards,
Chuck Hirsch
Dir. of Strategy
Wovn Group
|