New Member Introductions

**patti** · 06-12-2009, 03:45 PM

After working for months on a website for youg students taking accounting I discovered that my project resided on an obsolete program (FrontPage). However, since I wasn't using Server Extensions I proceeded to locate a suitable host. This proved problematic; there were so many adverse comments on just about every host I visited. Eventually, I settled for an obscure, but probably conscientous (I hoped) site. Hmm.

Having uploaded a few pages successfully via cPanel, I noticed the images and hyperlink buttons didn't show properly; they display little red crosses. My host support advised:
It's a problem with the case sensitivity. For example you're trying to load an image as:
src="images/930621_the_london_office3.jpg"
but there is no images folder - your folder is called Images
So, I changed the image folder in FP to Images (big "I"), to no avail.

Undaunted, I then tried to upload a PowerPoint file and a Word doc file but ended up with 404 error messages when I tried to open the link on the website.

By now a couple of weeks had passed since my original request for help. I finally got another response:
As I can see the image folder is still incorrect, can I ask to what folder you are uploading the PPT file ?
That was on June 4th 2009. I haven't had more than a cursory acknowledgement to any of my subsequent emails.

I need to get past this impasse but my ignorance is getting in the way. If anyone can direct my novice brain I would be grateful. My website is:
http://www.a2accounting.co.uk/

Much obliged
Patti

**medy3a** · 06-12-2009, 03:51 PM

Nice intro, Patti! Welcome to the forum! Enjoy your stay here!

**Knight13** · 06-12-2009, 11:39 PM

Hello and welcome to the forum Gordon.

**Giselle** · 06-13-2009, 01:16 AM

Hello Patti, welcome aboard.

**Moxxnixx** · 03:16 AM

Welcome to the forums Patti.
Now that we are done with the formalities, I will now direct your attention to the image paths you have in your htm pages. You say that you had to change the name of the folders from "images" to "Images", but the code on your site is still pointing to "images"...

Fix your image paths in your code and see what happens.

Sorry, I had a brain-fart...
You could just rename your image folder to "images" (lower-case) and see what happens.

**patti** · 06-13-2009, 06:53 AM

Thank you for responding Lance, I am grateful for your interest in my dilemma.

When I originally uploaded my index page it contained a capital "I" and my host asked for it to be changed to "i" before it would show properly.

As regards the images, my image folder originally contained a small "i" but the objects also didn't show properly on the website. I was asked to change this to a capital "I" (see my 1st quote - in blue). It didn't solve the problem.

Since then, I have received only one response -the vague message contained in my 2nd (blue) quote. I have forwarded screen shots of my folder list/contents to my host, to no avail. I'm in a state of limbo, thinking the remedy is possibly straightforward but unable to unearth it.

Much obliged
Gordon

**Moxxnixx** · 06-13-2009, 10:28 PM

Ok, your image folder is called "Images".
But, your source code says the image paths are still pointing to a folder called "images".
http://www.a2accounting.co.uk/images/ does not exist.
Go into your code and replace the i's with I's.

**patti** · 06-14-2009, 03:06 AM

Right! I might get somewhere with this problem now.

Your comments about the paths seem straightforward. However, my thought processes are still challenged. They go: Does he mean replace the code in cPanel or FP?
So I highlight the 1st image in cPanel and click "Code Editor" - nothing happens. hmm
I go to FP and have a look at the code on the index.htm page. It shows: src="Images/930621....". That looks ok.

So I'm back at the impasse that has dogged me for a good while, so if you would like to guide me out of this limbo I would be grateful.

Much obliged
Gordon

**rolda hayes** · 07:59 AM

OK, your images folder is uses a Capital I

if you paste this into your browser, the image appears:
http://www.a2accounting.co.uk/Images/922004_-team_ii-[1].jpg

But your HTML code on the page is using a lower case i so no pics!
http://www.a2accounting.co.uk/images/922004_-team_ii-[1].jpg

So...

Either in FTP, rename the folder to "images"

Or...

Change your HTML code on the page to have the capital "I"

Personally, I think option one of changing the folder name will be easier.

For future referance, try and always use lowercase for folders and urls - makes things a bit easier in the future.

Any more probs just ask.

***EDIT*** for some reason it wont let me paste the [1] around the end of the urls... You may want to rename some of the images to solve this.

**patti** · 06-15-2009, 05:49 PM

Thanks rolda hayes for stepping in with your valuable suggestions. Alas, I'm still in a quandry. Whilst I'm aware that my folder is named "Images" and the page is in lower case "i" I haven't been able to get at the page to change the code, (incidentally, my folder was originally in lower case but the image file in cPanel was in upper case So my host asked me to change the folder to "I")

I note that you are asking me to rename the folder in FTP to "images". That gives me a problem because I don't think I've used FTP (at least directly). I uploaded the files via cPanel browser, so when you say "in FTP" I can't visualise what you mean.

So, up to now I've assumed that any alterations that were necessary had to be implemented via cPanel Code Editor but if I click on that I get no response at all.

I'm therefore still up the creek but hopeful that this excursion into areas beyond my normal habitat will prove fruitful, if not entertaining.

Much obliged for your attention
Gordon

**rolda hayes** · 06-16-2009, 04:15 AM

Ok, so you need to change the folder name in Cpanel. This is what you are using to upload files to the server right?

**fatimapk22** · 06-16-2009, 03:10 PM

hi friend am also now here Welcome to webmaster talk forum

**timoffshoring** · 06-18-2009, 02:24 AM

welcome to Webmaster Talk Patti

**patti** · 06-20-2009, 01:39 AM

I'm very grateful for the contributions from rolda hayes and Moxxnixx that enabled me to make the necessary tweaks.

In my original enquiry, I also referred to Powerpoint and Word doc's that were linked to one of the web pages. I uploaded those files in the same way that I had with the web pages so they reside in public_html in their respective formats. But they don't show ("Not Found").

I'm obviously not clued up here. Your suggestions would be appreciated.

Regards
Gordon

**Moxxnixx** · 06-20-2009, 02:27 AM

Again, you will have to look at the paths you have set in your html code. 99.9% of the time, 404s are caused by incorrect paths in your code.

The ppt file you are referring to is not located in http://www.a2accounting.co.uk/Powerpoints/Ratios.ppt as your code suggests. It is located at http://www.a2accounting.co.uk/Ratios.ppt

Notice the difference in the links?

**patti** · 06-20-2009, 09:17 AM

My ignorance is going to keep this thread hot for a little longer.

I note what you say about the location of the Ratios file and that it isn't where the code suggests. So I went to amend the web page link. Alas, I haven't got http://www.a2accounting.co.uk/Ratios.ppt -I did have, but deleted it when I moved it to its current location.

If I haven't got such a location I'm wondering how can I amend the link. The other point that intrigues me is, how are you picking up the (assumed) deleted file. The only one that still exists in that format is in an earlier version of the website.

This, for me, is a fascinating excursion into murky waters but I guess its getting a little tedious for the cognoscenti so I hope we can draw a line under this episode soon. I am grateful for the time you are devoting to my foibles. I shall have to become a bit more au fait before I embark on my ultimate aim which is an ecommerce site.

Much obliged

**Brian07002** · 06-20-2009, 02:19 PM

404 = The file does not exist -- 99% of the time, the other 1% is human error which NEVER ever will resolve...

Good luck

**patti** · 06-21-2009, 01:46 AM

Well, if you're persistent enough, you'll stumble across the right path won't you! Only I've also discovered my Multiple Choice Question slides don't function properly, but I won't risk antagonising you further - I think you've shown patience above and beyond the reasonable already.

Suffice to say, I've discovered a few shortcomings in my quest to produce an e-learning website, and while I think the international potential for the full syllabus of this subject is huge, I'll have to solicit some webmaster help before embarking on that foray.

Much obliged