Hello ,
Myhomehost Solutions is growing at a massive rate in the last few
months, so in effort of providing quality customer support we are looking
for some customer representatives
If you are interested in applying for any of the positions below, please contact [b]info[at]myhomehost.com[b/]
With the subject " Appplication for Position" Post your Position name instead of 'position' in subject email.
Only those candidates that meet our requirements will be responded to
Note: We will also be opening an reseller hosting company, so these spots will also be used for them aswell
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Support Technician & Sales Representative
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This is an very important position
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Job Description
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- Handle sales questions, using information provided on our website
- Answer technical questions regarding a user's account, such as setting up accounts in WHM, add-on domains in CPanel, nameservers, etc.
- Respond to both Live ,Helpdesk,Msn Messenger and Email tickets efficiently and knowledgeably
- Respond appropriately to questions that you cannot answer without further information (either from our company or other sources)
- Communication with admin to update new sales, questions that cannot be answered.
- Create email tickets for users that have questions and will need updating later on. eg. if a enquiry was left on online chat, you create a ticket and update with a response once the job is done
- Know how to use WHM, CPanel in and out. Can perform account backups, account restores, mySQL imports, exports, and other technical skills. Know how to guide users in doing it if they want to learn as well
- Performing third-party installations: such as vBulletin, IPB, forums, php scripts, cgi scripts, modifications or upgrades of web software. You will be given a small bonus for doing these jobs.
- NOTE: ROOT LEVEL ACCESS WILL NOT BE GIVEN, THUS SUCH KNOWLEDGE IS NOT A REQUIREMENT. Questions requiring root level access can be assigned to one of our higher-level administrators.
- Monitor the server in your duty time, if the server is down or failed, reboot the system and if the problem presists contact our data centre immediately
- Must Remain Online on Live Chat & Msn Messenger Support id during your Time Block
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Job Requirements [Must Meet]
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REQUIREMENTS:
- Important: You must not be affiliated with a competing hosting company, or have plans for building your own in the near future. If you owned one in the past, you must provide sufficient evidence that you have terminated all activities related to it.
- You must be fluent in English (mother tongue preferred); good grammar, punctuation and typing skills are also a strict requirement.
- You must have experience with customer service responses and requests, and know the appropriate way to deal with harder issues
- You must be trustworthy, honest, motivated, hard-working, reliable and possess good communication skills. If you don't have any one quality mentioned above, your application will not be considered.
- You must not work for the money, but work for the general good of the company; motivation is the key.
- You must be able to work 100% independently, without us having to monitor or check if you're doing the job.
- You may do other work on the computer having the live chat window minimized and answer only when customers may ask questions. However, you must be in the vincinity of the computer to attend all requests
- Muslims are preferred
- Work at least 3 to 5 hours per day (weekends included on Live chat during your assigned time blocks (set to 5 hr periods):
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TIME BLOCKS
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TIME BLOCK #1
8AM TO 2 PM PST (Pakistan Standard Time)
Positions Available : 1
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TIME BLOCK #2
2PM TO 8PM PST (Pakistan Standard Time)
Positions Available : 1
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TIME BLOCK #3
8PM TO 2AM PST (Pakistan Standard Time)
Positions Available : 2
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TIME BLOCK #4
2AM TO 8AM PST (Pakistan Standard Time)
Positions Available : 1
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SALARY
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You will be Given our 7GB Space + 100GB Bandwidth Reseller Package For your work
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APPLICATIONS
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Email Your Application to info[at]myhomehost[dot]com
with the following information
Your Name :
Your Age (Atleast 15 Years Old) :
Your Business Email Address :
Home Address :
Mobile Number :
Time Block in which would you like to work :
After receiving the email from you , we will ask you few questions which you must have to answer
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#### PLEASE MAKE NOTE OF THE FOLLOWING:####
DO NOT POST ANY COMMENTS OR QUESTIONS ON THIS THREAD, POSITIVE, NEGATIVE OR OTHERWISE. PLEASE USE EMAIL ONLY. MESSAGES WILL ONLY BE ANSWERED IF YOU ARE APPLYING TO THE POSITION; EVERYTHING ELSE WILL BE DISCARDED.
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Thanks for looking at this post. Please refrain from making any negative or otherwise uncalled for comments on this thread.
Cheers,
Ali Raza
Chief Executive & President
MyHomeHost Solutions
http://myhomehost.com
