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Old 12-01-2009, 01:37 PM Web form module
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Hi all,
I must create a contact module, for a site, a little particular: the site propose services that are assigned to professionals chosen by the site administrator.
It would have to work this way: the customer write on a site and an email arrive to the administrator; he decides which professional assign the work to ( and send him the contact).
From that moment the professional and customer comunicates only by the site and on the site must stay the archive of the emails
that they exchange (visible to the administrator).
What I would like is that the professional and the customer comunicate only by the mail to the site, no need to use username and password: it must be the site that manages coded mailboxes that are assigned to them but they don't have to be in contact in others ways and don't have to ask anything else to the customer.
Does anyone of you know if there is a cms or script already ready or similar to this that I can modifiy?
Thank you for your suggestions


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Old 12-02-2009, 04:36 AM Re: Web form module
Sergey Popov's Avatar
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Name: Sergey Popov
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I am not aware of complete solution for this task. But I would do something like this. I would have 1 common mailbox for all users to write to, and I would provide this email address to the pairs of customer/professional once they are assigned by admin. When customer want to communicate to professional he will write to this common address. And same do professional. On the server side there need to be a script that will run say every 5 minutes and do the following: check this common mailbox for new mail (using SMTP - you can find scripts working with SMTP say on phpclasses), identify messages by email address in the "From:" parameter. If new message found, script would send this message to the corresponding professional (customer) email address.
This way both professional and customer will only be able to communicate via this common mailbox, and admin will have access to any messages. Sure, you'll need also to detect and remove any other email addresses from message body - so that they not exchange their real email addresses. This can be done using regular expressions.
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