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This one is a question for any hosting guys out there.
We are a really small time site developer and our hosting company just sold us an upgrade server - we have a dedicated server, a Linux box, and the new machine is bigger, faster etc etc etc. - same OS and Server on the new machine of course.
We've upgraded with them twice already as we grew and each time we just started using the new server without having to do anything.
This time we've been told (after we signed) that we have to copy all the data, application and customer site files down to our own machines, reinstall all our applications, create new MySQL databases and then reinstall every single site.
That means we have to create a couple of hundered sites and maybe 400 MySQL databases, test them all and then reset all the mail stuff. Too much work for us as we run things part-time.
My question is simple really - do you expect your customers to put in 200 hours of work reinstalling every site they ever created just to upgrade to a new piece of hardware or do you just copy the data from the old machine to the new one and upgrade the software (LAMP) as appropriate?
We are kinda confused by this - it doesn't seem to make economic sense for anyone as we are going to have to reject the deal on the basis we don't have time to do all the work.
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