Hey all,

I was hoping someone could give me a clue.

I've been running my website for nearly a year now with web.com who supplied the domain name and hosting services. About a week ago, I noticed I couldn't access my web's email through outlook. When I finally realized it was the entire site that was down, I stayed on hold with tech support about 2 hours until my phone died. I then emailed support and recieved only a confirmation number, and no response now for about 4 days. Now, strangely, I can no longer access web.com's webpage, and the support line seems eternally on hold...it's almost as if the entire company has vanished.

So now, I can't get in touch with anyone to fix the problem, OR cancel my service. And my domain is floating in cyberspace somewhere, inaccessible to both myself and my customers.

I'm going to attempt to call again during their normal support hours, but I was wondering if there's anything I can do on my end to figure out what's wrong and/or fix it. I havn't changed or uploaded anything in a little while that would have affected the site. When you access the page, it's as if it doesn't exist. Strangely though, my girlfriend has a domain with web.com and her site is just fine.

Any thoughts or advice would be great! Thanks all!

The only thing I can suggest you is to find another hosting provider. If you have control over your domain you can point it elsewhere instead of wating their support to answer another for days.

Regards
Dimitar

It seems odd to me that your girlfriends site is still up. I'm gonna guess that they have multiple servers and the one that hosted your site, as well as web.com's site is down. Sometimes servers go down - its just part of the business. But their lack of support should convince you, if possible, move on to another Web hosting company.

Depending on how the domain got registered, even if web.com registered it for your, you may be able to prove ownership and take control of the domain. Without knowing what your domain is, I can't help with that. You should be able to do a whois search and find out how the domain name was registered. Just hope it lists your contact information.

Good luck. I hope everything works out for you.

They are probally just experiencing soom problems...

You just have to wait and see..

--James

this is waht they said on site:

SERVICE NOTICE - We will be performing scheduled network maintenance on Sunday August 29, between 12:01am and 6:00am Eastern Time. During the scheduled maintenance window, you may experience brief service interruptions. Thank you for choosing Web.com - The most trusted name on the Net!