i am hosting my dishnews forum and some blogs in the indian webhosting provider manashosting.My domain name is medianetwork.co.in.
My forum attracts less traffic around 500 pageviews per day.Also, i use some of subdomains for my blogs, which attracts no traffic.

My hosting package details are Linux 2gb webspace, 10gb monthly bandwidth.For past 10 months, my site only consumes 15%
bandwidth/month.

i am experiencing several frequent site down problems (particularly 4th time in last six days).Because of frequent site downs, i am facing several problems to improve my site position in google search.Two days back(7th may 2008) i got an email from manashosting with a recommendation to use dedicated server since my site uses more bandwidth resources.

Since that my site redirected to a page which shows the following message " This Account Has Been Suspended Please contact the billing/support department as soon as possible".

Then i contacted their support department via chat option given manashosting site.Their CC officer did not aware this problem.

He informed me to contact billing department through raising support tickets option via their site.Then i raised 4 tickets with emergency status and send several emails to them. So far 36 hours passed, no response for my support tickets,still they are open status.No response for my emails too.

Yesterday morning (8th may 2008), i contacted their support department.This time they told me to provide cpanel id, password, my email id and gave assurance to solve my problem.No action till evening.

Then again i contacted their support department on evening.This time also they told me to provide cpanel id, password, my email id and gave assurance to solve my problem.What pathetic service from manashosting?
I am running my forums in this account with very little traffic.How can it consume more resources?
My site url www.dishnews.medianetwork.co.in

Without my knowledge they have changed me to new plesk server and informed me to upload backuped files and provided new cpanel login id and password.

God!!!!
The new cpanel (login id and password given by them) is not mine which is for freeonlinebookstore.com so, now i can able to login and modify cpanel of some other persons site.

Now i am seriously thinking to move other hosting providers.

Below is the part of chat conversation with them

dpn: hellooooooooooooooooooooooooo
dpn: are you there????????
Live Support: sir i already told nop sir
Live Support: u need put more resources
Live Support: from u r side
Live Support: not from our side
dpn: how can i cross 10 gb in five days?
dpn: please provide stats to me?
Live Support: u need put more resources
dpn: how can arrive this conclusion?
dpn: please give me the proof?
Live Support: what proof u need sir
dpn: i accused you to compell me take more bandwidth
Live Support: means
dpn: information s with stats
dpn: what is mean by resources?
dpn: please tell me?
Live Support: sir u r issue status right
dpn: how can i put more resources?
Live Support: resources
Live Support: means
Live Support: some file
dpn: what it nean resource?
Live Support: or pic
Live Support: or any thing
dpn: can i remove them?
Live Support: thats what sir
dpn: it means bandwidth?
Live Support: some files or pic...
dpn: hello
dpn: i need to remove those fles
dpn: you are expected i need to remove those files
Live Support: sir if need to remove the files means
Live Support: go to u r
Live Support: ftp
Live Support: n do the reverse of how u uploaded the files
dpn: how can i do it?
dpn: you already sisabled my account
dpn: how can i remove it?
Live Support: so only i am telling sir
dpn: you already disabled my account
Live Support: u need to wait for some time
dpn: i already losy my patience
dpn: so far two days passed
dpn: with same issue
dpn: it is impossible ftp in my account
dpn: this also disabled
Live Support: sir it consend to server so it will take time
Live Support: yes sir
dpn: i want time
dpn: yeaterday morning also, you told the same answer
dpn: please tell me time limit?
Live Support: with in tomm it will be done sir
dpn: what tomm?

they do not have their own site (manashosting.com) on their servers. They have hosted in GoDaddy. This explains how much they trust their own servers. Its surprising how a hosting company who claim themselves to be among the top three in India behave so irresponsible.

Today morning onwards i tried to call manashosting via phone, my phone call was never attended. They even failed to answer my emails and support tickets for more than 4 days! I got a lesson in life that cheap price equals to cheap service.

Originally Posted by bcdxer

Today morning onwards i tried to call manashosting via phone, my phone call was never attended. They even failed to answer my emails and support tickets for more than 4 days! I got a lesson in life that cheap price equals to cheap service.

IMO before going with any hosting service provider always get some feedback about their support and services rather then looking at their prices.
Recently i found a Indian host host.co.in who are much better and know what they are doing.

Originally Posted by bcdxer

Today morning onwards i tried to call manashosting via phone, my phone call was never attended. They even failed to answer my emails and support tickets for more than 4 days! I got a lesson in life that cheap price equals to cheap service.

Not necessarily cheap price = cheap service. I paid less than 8USD per month for a web hosting of 10 domains. Never experience any down time except for one major update of software on server. And I already paid 2 years in advance. enjoying its service till now.

They definitely outsource support,
there are some reviews of them, http://www.web-hosting-top.com/web-h...ng.com-reviews
http://www.mouthshut.com/product-rev...925076133.html
I'm sure you'll get more if you need.
Check if you have Web stats as part of your plan, this is what any cpanel host provides, I get it in the cheapest package from ahosting.biz, so if you are using cpanel you ashould have it as well.

now i can able to login and modify cpanel of some other persons site.

Scary like hell.

They definitely outsource support,

Outsourced support can be good, or bad, like any other thing in the world. Besides, they're located in India. Where would they "outsource"?

they do not have their own site (manashosting.com) on their servers. They have hosted in GoDaddy. This explains how much they trust their own servers. Its surprising how a hosting company who claim themselves to be among the top three in India behave so irresponsible.

They seems to be resellers with outsorced indian guys in support.
Anyway that was not really good try from them to start their own business

i got the following emails today after raising this problem in several forums and product review websites.

=====
From: feedback
To: 'karan'
Sent: Monday, May 12, 2008 6:11 AM
Subject: RE: Warning - Legal action against manashosting


Can you please forward us the mail also which server team should have sent you..

We don’t change server without permission



We are also checking with server team for any intimation sent to you and reason for transfer

We will get back to you



====================================
From: feedback
To: admin@manashosting.com ; 'Billing - Manas Hosting' ; 'Problem' ; 'Prashanth Karunakaran'
Cc: 'karan'
Sent: Monday, May 12, 2008 6:05 AM
Subject: RE: My domain medianetwork.co.in has been suspended for what reason?

Hi Team

Please go through the below mail and let us know all the updates …was the client informed about change of server , if yes please let us know

From: karan [mailto:bcdxer@hotmail.com]
Sent: Sunday, May 11, 2008 8:14 PM
To: feedback@manashosting.com
Subject: Re: domain medianetwork.co.in

Without my knowledge you have changed my site to new plesk server and
informed me to upload backuped files.

Also without any intimation,you have blocked ftp access and cpanel access from
7th may 2008.Then how can i take latest backups?

So i cannot upload backups.please restore my previous control panel.

d.prabakaran


================

Dear Sir,

I kindly request you to contact our technical team with the following details

domain name, control panel URL, ID & password & ftp ID password

Technical Team:

Live Chat: http://manashosting.com/chat.html (Support Team 1)
Or You can raise a ticket to our technical dept

Ticket URL : http://www.manashosting.co.in/shop/clientarea.php
1. Login into your account,
2. In the left hand side you will find one option called submit ticket click on that.
3. Select technical Team

Please mention the issue in the Technical ticket. After raising the ticket you will
get 1 Ticket No. Please keep the ticket No for your reference.

Call : 98453 88023

Thanks a lot for your best support and high co-operation

Thanks & Regards,
Priya,
Sales Department,
Manas Hosting
Address: #28, 2nd floor, 3rd block, 3rd stage,
1st main, Basaveshwar Nagar,
Bangalore-560079.
Mob No: 9341551112,
Landline 08065761798
Email id: sales@manashosting.com

=================

Hi,

we have already informed u :
1: th reason of suspendsion as it's affecting our other server + all our sites
2: we have sent u mail new server space login details to change th server
3: we have replied u on tket also wht & how to do....

please do th needfull asap..thanx
Thanx a lot for Ur best support & timely co-operation
You can View/Reply your Ticket from this url www.manashosting.co.in/help

From,
Manashosting.com
Call-09845388023 (24 hour a day online)
Come on Live Chat (24 hour a day online) from
www.manashosting.com/chat.html and select Support Team 1

I hope everything works out for you.

It's time to move on.
You can get a small reliable cpanel reseller account for around $10/month

It's really sorry to hear about such a poor experience.
Think you can try the other ones.

I can't believe support would sound so unprofessional. "U" "Thanx"
What the hell is that?