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my hosting ip address is blacklisted
Old 05-13-2008, 02:14 AM my hosting ip address is blacklisted
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Hi,
I am somewhat ignorant of hosting issues like this.
My shared IP address 66.199.162.10 is listed as a spammer, is there anything I can do to get off blacklists short of changing servers?
I think the hosting company left an open relay at some point which allowed spam.
Someone told me that my traffic will drop soon because AVG v8 is going to block my visitors. Is this correct.

I have 10 sites on this server, moving them would be a real pain.

Any advise would be appreciated.
Thanks a lot for any replies or info

Scott
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Old 05-13-2008, 05:10 AM Re: my hosting ip address is blacklisted
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Have the host work to get it off the blacklist. It's not that unusual for hosts to have blacklisting. It happens. Further, not all blacklists are still operating or popular, so the damage depends on the actual list.

Quote:
I have 10 sites on this server, moving them would be a real pain.
Some hosts move the sites for you.
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Old 05-13-2008, 06:19 AM Re: my hosting ip address is blacklisted
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Definitely blacklisting can be a pain (although when you're on the right side of it, it's also a huge benefit of course!), but I deplore the knee-jerk reaction some people have to this issue - i.e. "need to move host to resolve".

Most blacklists automatically drop IPs from their listings when a short period has passed without further spam complaints (I believe anything from around 24 hours up to 30 days or so!). In many cases your host can work with the list's admin to get the listing removed - but I would advise against you taking this action as you may well ask them to remove an active spam source, which will only result in re-listing and the potential for them to refuse express delisting in future...

In short, it's an issue and an inconvenience; it's also a fact of life with shared hosting. Assuming that your host is competent enough not to have the mailserver as an open relay (which should be within the technical ability of even the most inept host!), the spam has probably come via an insecure script such as a website contact form.

Your host needs to identify the exact cause(s) of the spam source in order that they can fix it (or more likely, get the customer(s) in question to do so). So you must work with them to get them to resolve the problem, and then clear up the IP on the blacklists.

As I hinted at above, the best way to avoid others causing you problems of this nature is to avoid shared hosting, or more exactly - avoid shared mailservers. This basically means using a VPS or dedicated server (running its own mailserver).

As for AVG 8, I can't say that I've heard about this feature before, but that doesn't mean it's incorrect or otherwise. I'd be interested to hear from others about that part too
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Old 05-13-2008, 09:25 AM Re: my hosting ip address is blacklisted
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I'd ask your host to move to another server. It can be a pain to try to send e-mail only to be blacklisted and bounced back.

If they say they cannot move you, for me personally, I'd look elsewhere.

As ldcdc stated though, some blacklists are way outdone and the damages can be minimal.
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Old 05-13-2008, 01:39 PM Re: my hosting ip address is blacklisted
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Thank you all very much for your advise and input.
I will contact my host, but I wanted to have an idea of what I was dealing with first.
I belive they actually did leave and open relay at one point, but have closed that hole a while ago.
Thank you all again, I will also look at VPS and or a dedicated IP and mail server.
Have agreat day folks
Scott
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Old 05-13-2008, 02:23 PM Re: my hosting ip address is blacklisted
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Just grabbing a dedicated IP won't help you as the mailserver IP is the one that is blocked.

You'll need a new server altogether or a new mail server at least.
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Old 05-13-2008, 02:46 PM Re: my hosting ip address is blacklisted
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That is definitely something that your host should be working on to correct. It might take a little while but it is something that they should correct themselves.
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Old 05-14-2008, 12:33 AM Re: my hosting ip address is blacklisted
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The ip 66.199.162.10 appears to be not blacklisted anywhere.
Did you test to send email from your domain to a third party email service like gmail or yahoo?
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Old 05-21-2008, 02:53 PM Re: my hosting ip address is blacklisted
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What about getting a new ip from a place like easydns or similar site? They can provide ips for the sites and the mail. Costs $ though.
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Old 05-23-2008, 05:37 AM Re: my hosting ip address is blacklisted
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I believe he wasn't looking for shared IP. Sometimes chaeap provide expensive dedicated IP.
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Old 05-31-2008, 03:51 AM Re: my hosting ip address is blacklisted
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If it become a real issue, move your sites to another host. I know it is a pain but it might be the easiest solution. It is sometimes hard to get IP off blacklist.
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Old 05-31-2008, 05:32 PM Re: my hosting ip address is blacklisted
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Sounds like a good time to change hosting company.
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Old 06-01-2008, 05:32 PM Re: my hosting ip address is blacklisted
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Hi there!Can you please let me know how you can find out if your ip on witch you have the hosting is blacklisted?I will really apreciate this. I never did this kind of test for my hosting.Thanks
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Old 06-02-2008, 10:39 AM Re: my hosting ip address is blacklisted
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http://iptools.com/ has such a feature. Keep in mind that not all blacklists will have the same effect, and some of them are essentially dead.
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Old 07-01-2008, 03:04 AM Re: my hosting ip address is blacklisted
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your host has nothing to do with your ip being blacklisted.
the problem is with your host's upstream provider who has been listed in SPEWS
and that is why you have problems with your mail

read this http://www.amray.net/nanaefaq.html
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Old 07-01-2008, 02:50 PM Re: my hosting ip address is blacklisted
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Also make sure your host is using an SPF record and your emails are originating from an actual email account not something like donotreply@domain.com

These things can usually help.
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