Newbie to this board, hope you don't mind me sharing an experience I recently had.

Looking for reliable cPanel Reseller Hosting. I can tell you one company to avoid -- NCServ.

Recently, Kris Keele at NCServ decided to "upgrade" to DirectAdmin from cPanel and move all his customers to new servers. As one of their customers for the last 6 months, I was perplexed when my sites were suddenly offline, so I opened a support ticket.

Big mistake.

Here's the helpful response I got from the customer service oriented tech reps at NCServ

"With over 1500 customers moved in the last month we have had about 20 that claim to have never received information, didn't understand or just didn't do as instructed and asked. Those are the only ones that have had issues also. If you did not receive something then you need to make sure our domains are whitelisted in your mail servers as all Resellers received private instructions... Your site appears to be resolving properly."

Hmmm. Well, none of the messages I received said anything about a new IP addy, and believe me friends, it wasn't an issue of whitelisting. The minor detail of letting people with custom nameservers know that their IP's would be changing didn't seem too important to the crackheads at NCServ.

However, just shy of 24 hours after initially reporting my sites offline, I did get a reply from their tech support letting me know the correct IP address to access my DirectAdmin hosting panel. So I checked it out.

The NCServ web site lists the (Fantastico) auto-installer as part of their Reseller Hosting Package along with the following scripts:
E-Commerce (OSCommerce, Zen Cart)
Blogs (b2evolution, Nucleus, WordPress)
Discussion Boards (phpBB2, SMF)
Customer Support (Crafty Syntax, and more)
Portals/CMS (Joomla, Mambo, and more)

Unfortunately, if you had a Wordpress blog, OSCommerce site, or phpBB forum running on NCServ, it's gone. "Unable to establish database connection" kind of gone. Since that's the kind of sites I run, you can imagine I immediately asked "WTF?"

Here's the reply I got from Kris Keele

"What you are paying for is hosting service, the freebies are give as a FREEBIE we are under no obligation to support them or give you a time frame of when Installatron will be made available to the public. With the posts you keep making I am reluctant to help you any further, you may take your hosting package somewhere else."

Excellent reply, don't you think? I mean really. Belongs in the Customer Service Hall of Shame.

Instead of fixing the problem and helping me get my sites back online, the helpful staff at NCServ decided instead to belittle me and simply refuse to provide the services I was paying for. When I took offense, what was the ultimate response? "Your fired."

"Officially fired," to be exact. My sites were deleted and my access to DirectAdmin denied... I'm locked out until I write a letter apologizing to Kris and his crew for my attitude.

You read that right, friends. In the through-the-looking glass world at NCServ, the paying customers are supposed to tolerate for the company's rudeness. They're doing us a favor just by being in business. If you complain, you're fired.

Seems incredible, but according to Kris Keele, "Lots of companies do it."

Somebody please tell me how clowns like this stay in business.

So who are you? Mike or John? (http://www.hostingdiscussion.com/web...omparison.html)

That does seem rather bad, I'd never let a company talk to me like that.
If your stuck for a new cPanel reseller, drop me a line.

Thanks,
Jonathan

Originally Posted by ~ServerPoint~

So who are you? Mike or John?

Why, both, my good friend.

Thanks for the offer, Jonathan. Oddly, Kris Keele sees absolutely nothing wrong in how he or his tech reps handled a simple customer support inquiry.

His latest response, "You just don't get it. You were officially fired. It's over. Move on."

However I still don't have my databases or a refund of the hosting fees he stole from me.

Originally Posted by Johnnie Walker

Instead of fixing the problem and helping me get my sites back online, the helpful staff at NCServ decided instead to belittle me and simply refuse to provide the services I was paying for. When I took offense, what was the ultimate response? "Your fired."

"Officially fired," to be exact. My sites were deleted and my access to DirectAdmin denied... I'm locked out until I write a letter apologizing to Kris and his crew for my attitude.

Somebody please tell me how clowns like this stay in business.

This one was too sweet for me to pass up. I had my own problems with Keele last month. With all due respect, Johnnie, he's one idiot in serious need of an attitude adjustment.

A quick check of the ncserv.com nameserver shows this -- NS History:8 changes on 4 unique name servers over 5 years. IP History:16 changes on 13 unique name servers over 4 years. Any other webhost would be embarrassed of that track record. The fact is, his upstream only take his b.s. for so long and then they end up telling him to take a hike. I'll bet that's where he got the "You're fired" line.

"With over 1500 customers moved in the last month we have had about 20 that claim to have never received information, didn't understand or just didn't do as instructed and asked. Those are the only ones that have had issues also." Holy crap that's funny.

NCServ.com has never had 1500 customers. More like 600 domains hosted on their servers, 220 of which Keele owns himself.

For what it's worth, his bad attitude is obviously costing him. Since 6/1 he's lost about 10% of his business, and that's giving him a walk for whatever domains of his own he's moved over to cover his losses.

I can't wait to hear how this works out.

Why, both, my good friend.

Just your posts looks really copypasted