Hi Guys,

I have a customer who unfortunately has webspace at Hotchilli.com

I have the details to connect to the ftp and have done so successfully, and I have uploaded a test index.html / css style sheet.

But when you browse the domain it just sits there blank in a continuos loop!?

I noticed their servers were down last friday night and even their website was down just for that one night.

I have tried emailing their supportline for account issues: no reply.

I have tried ringing their supportline for webhosting issues: no reply.
I have tried ringing their supportline for account issues: no reply.

I have requested a callback from their website: no reply.

Apparently they have upgraded their servers earlier on this year, but I am getting nowhere fast with this company!

Does anyone out there have an account with these people?

What do you see when you put in the address bar the following:
domain.com/index.html?

I have requested a callback from their website: no reply.

that is bank acc to bank acc issue.
What payment gateway was used?

Originally Posted by SiberForum

What do you see when you put in the address bar the following:
domain.com/index.html?

that is bank acc to bank acc issue.
What payment gateway was used?

That would be a chargeback, a "callback" is asking them to ring you.

Try to find their phone on the whois page for their domain name. That can be their real one. Should be

Wait till their response. If they do not response - ask them for refund.
Assuming they have at least one channel to be reached.