I recently moved my development site from Godaddy to Bravenet and immediately started experiencing problems. Below is a transcript of the trouble ticket. Doug is one sharp individual to track this one down for me! I just hope you all can understand the leap of insight it took to solve it .

For those of you still using "Bargain" hosting for development, it just is not worth it, spend a little more and sleep a lot better!

Transcript:

Member [Leonard Begy]January 31, 2009 05:28:50As often as not my site will not load "cannot display the web page" This is a development site and my client has no problem loading site at any time, this is more than embarassing, as quite often I have to explain to him that work has not progressed because I cannot load site. Please resolve this issue I have had the site less than a month and have been dealing with this issue since day one! If I must I will move on to try another host.


Bravenet Web Services Support [Doug - Support Technician]January 31, 2009 09:49:10

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Dear Leonard Begy,

I was able to access your site without error.

Make sure you are not restricting your access with a Firewall, Anti Spyware Utility or Anti Virus software. As well make sure you are using the latest version of your browser of choice.
Make sure you are not using any kind of popup stopper, or have your browsers security settings set too high. Delete your temporary internet files and cookies. If you are still getting the error message about having cookies enabled, please check for the following.

Open up your Control Panel / double click Network Connections / Right click on Local Area Connection at the top of the page/ Choose Properties/ Click on Advanced/ Make sure the check box is not checked.

Open your browser, click on Tools from the top menu, then Internet Option, then Privacy, then Advanced. Make sure you have Override automatic cookie handling checked. Then check Always allow session cookies. Then click OK.


Please follow these directions to enable session cookies.

- Click Tools-->Internet Options
- Click on the Privacy Tab
- Click the 'Advanced' button
- Check the 'Override automatic cookie handling' checkbox
- Check the 'Always allow session cookies' checkbox
- Click 'OK' on all windows
- Reboot your computer.

This should fix the problem for you.

Thanks

Member [Leonard Begy]February 2, 2009 17:08:43I have tried all of this in great frustration, the site is accessible at times and inaccessible at others, with no change of settings.


Bravenet Web Services Support [Jonas - PHP/MySQL Support Technician]February 3, 2009 16:44:07

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Dear Leonard Begy,

It appears that you have trollnest.com both as a native domain (under this account) and as an external domain (under the ButchTroll account). This is causing a situation where half the time one account is being addressed, the other half the other account is. I'll check with our developers to find out how this happened in the first place, but your best bet to get everything working again is to remove trollnest.com from your external domains under your ButchTroll account.

Please let me know if you continue to run into problems!

Member [Leonard Begy]February 3, 2009 17:41:43Hey, thanks! nice job, you definately deserve a cookie!

Member [Leonard Begy]February 3, 2009 17:46:36P.S. the way this happened is that I had created the free site in contemplation of moving my programming efforts from godaddy to bravenet. I was with you guys in the early days of your operation, in the times of static IP's and private servers. Anyway the domain had expired and I re-registered it with you. I had forgotten all about my free site. thx again!

You know they have done their job. But I believe that is ok situation when such things make customers happy
Good luck

Nice to see a smiling customer face. Hope they will provide you with excellent service in future also.

Originally Posted by ~ServerPoint~

You know they have done their job. But I believe that is ok situation when such things make customers happy
Good luck

Sometimes that happen. And when end user is satisfied why don't be happy about that.

I'm pleased to here that there are satisfied customers in the field

Hi,

How long have you been starting to use Bravenet hosting services?

How many websites that you hosted on bravenet and which hosting plan that you subscribed?

And what other features that make you satusfy with Bravenet hosting services?

Why are you asking? Do you think that somehow can influence on the service quality?

He would like to make sure about the review as far as I understand

For development of code the best thing to use is a local server (Such as XAMPP).

My vote goes to 24hostingnow for excellent customer service. They are really best one.

Quite agree with you ... quality service never come cheap and these hosting companies are here to make profit not to do charity. Because sharp people like Dough and Jonas never come cheap.

But however my main motto is to provide quality service so that people use less and less customer support.

Originally Posted by webadam

My vote goes to 24hostingnow for excellent customer service. They are really best one.

Why that is here? I believe that the thread belong to the one company and that is not correct to mention another ones in here.

Originally Posted by ~ServerPoint~

Why that is here? I believe that the thread belong to the one company and that is not correct to mention another ones in here.

Because webadam is a shill. I've seen these 24hostingnow fellows spamming other forums as well.

I've used Bravenet on and off for many years, possibly as long as a decade. Their free host is ad supported, but all they do is put a banner at the top of your site. Aside from their great customer service, they also have a strict policy about the products and ads they permit. This means they won't put anything parents would object to their children seeing. (I dropped Yahoo because they started advertising "adult" products.)

Wow sorry to hear that. Good luck with a move

Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception..

I'm using JustHost, and they were awesome so far - especially customer service.

I agree. Good customer service that what move people like you and your company

That really suck. You move out from one site to another thinking it is much better, ended up in much not good one. Well, I just hope you find the right site for your project. Thanks for the info.

Karl sometimes that takes a lot of time for people to find right web hosting solution

Customer is the first person entering in to our premises. We are the person to take care of them. They are our priorities.