looking at the forums run by a hosting company is that a lot of people are now expecting 24*7 support. Not just for basic tech support but for complex managerial questions such as billing queries. Generally unrealistic but still expected. A lot of people give no regard to time zones either, even Americans, who, I would have imagined, were used to living in a multi time zone country.

billing queries.

As rule they are being answered in working hours.