Do you believe when the company - proaxxs.net - offers that - Completely managed servers with 24/7 Support - 30 minute response time.
How can it be checked out?

of course i believe the promise of hosting provider,but firstly ,i believe in this company,some of company promise they support servers with 24/7 Support ,it is easy to check,i think it is unnecessary if their host is great and there are seldom problem..it is also great for you

Why do you not want believe in that?
If they promise that on their web site they should offer that or you have moneyback guarantee option

Please note some managed hosting companies do NOT provide root access to server (so you can't change anything yourself). It could be a serious issue if you need to make some changes yourself, and need to do it fast

Originally Posted by ihtikk

Do you believe when the company - proaxxs.net - offers that - Completely managed servers with 24/7 Support - 30 minute response time.
How can it be checked out?

I think you ca n send them a ticket with tyhe simple question and ask. I'm certain that would be the best testing

Originally Posted by Hosting24

Please note some managed hosting companies do NOT provide root access to server (so you can't change anything yourself).

Yes exactly - that's one way to determine the difference between "managed" (i.e. marketing) and a genuine managed server. If the server is managed by the hosting provider:

• Why would you actually need root? You pay someone to do something for you, and then do it yourself?
• How would the hosting provider actually take proper care of your server with you running around changing / installing things?
• What would happen if/when you break something (i.e. via your root access); is the hosting provider responsible for fixing it for free (i.e. included)?

If you want root access, save yourself some money and buy an unmanaged server...

The problem is, that some companies do not provide server management tasks on weekends (or they don't have admins working 24/7) and it may take some time to make important changes. That's why root access is a must.

Originally Posted by Hosting24

The problem is, that some companies do not provide server management tasks on weekends (or they don't have admins working 24/7)

Honestly, if you'd buy a hosting service from a provider without genuine 24/7 support, that is surely the expected outcome. Any respectable provider will not give that trouble, and certainly it's something to be clarified during pre-sales...

Originally Posted by Hosting24

That's why root access is a must.

As I said, by all means if you need root access then get it - but if this is a requirement then please buy an unmanaged server instead of wasting money paying a premium for "management" which isn't really there.

With respect to the 30 minute response SLA which the OP mentioned ... worthless IMO. Most likely (as per the LiquidWeb equivalent) it only applies to an initial response. More to the point, it's not the speed at which the provider's support team can hit 'reply' that concerns you, it's the speed and efficiency at which the problem is rectified. That has nothing to do with an email response time!

No provider can guarantee a fault resolution time, because they cannot predict every single request which you might make, and hence can't determine in advance how long it might take to fix every possible issue.

The only way to be certain about this quality is to actually experience the service yourself; a good second is to have a personal recommendation from a trusted friend. Other sources (forums, "reviews" etc.) are usually unreliable.

That's the unfortunate point, as there is no way to accurately express this quality during pre-sales (from a provider's point of view), and no way to be assured of a high quality support service (from a customer's point of view).

Make sure that is response time. That is not time for the issue to be solved.

It looks many companies offer very similar response time nowadays, so it shouldn't be a big deal.

I am not sure how all issues can be resolved within 30 minutes. I am a little skeptical.

I would recommend Jaguarpc.com I've always had great responses from them. I can't say it's ALWAYS been within 30 minutes, but they work quickly and are very helpful. My other experience is with aplus.net and godaddy.com So for me, jaguarpc wins hands down.

nothing is the best thing,i think so ...

Overall proaxxs company haws offered so nice dedicated servers now and I tend to trust them. Why not?
They have many positive feedbacks of their services and their uptime is high.

Guess that proaxxs.net statement can be easily checked out sending them a ticket or email. I just think like that.
Do they provide phone support or live chat?

Bad customer service is one of the biggest things that irritate people, and therefore this type of information can easily be found on review sites and forums. Look at sincere negative feedback to see if this is common or if it is a single incident that just pissed one person off. Also, if the company has been around for a long time, this can also be a testimonial of their service.

Originally Posted by DedicatedDog

Bad customer service is one of the biggest things that irritate people, and therefore this type of information can easily be found on review sites and forums. Look at sincere negative feedback to see if this is common or if it is a single incident that just pissed one person off. Also, if the company has been around for a long time, this can also be a testimonial of their service.

I agree. However if the company is not new for some reason you will not be able to find testimonials, just some from their forums.
And I agree customer care is the most important feature with web hosting service.

Mybe you must check in their website ...
With look a website, you can find all information about their services including price, packages, and promotion program ...

Thanks

Besides all, i have something best which is shopaserver.com , its servers are in US, Texas which are 24/7 up and stable. Must check it you all will surprised by viewing its cheapest packages and excellent features.

I think many of hosting services managed servers with 24/7, but not 30 minute for respons to handle customer problem ...

Thanks