I currently have my site hosted with surfspeedy for the past couple of months uptime have been going below 98% with numerous time outs for connection even to the cpanel.
My site stop working properly half of my content was gone and no one could register. I checked my ftp files and saw 4 core. files which I deleted. They were not mine. I thought oh no hacker or virus. Anyways then my site went down for 1hr 45 min according to internetseer when it returned it had a different ip address. Then I tried to contact surfspeedy by phone NO ANSWER the phone rang for 1 and a half hours. No response on live chat either. So I submitted a urgent support ticket. No response nothing. I am currently sitting here typing this to you and listening to the phone ring over and over again at surfspeedy. No answer. Its been ringing now for 74 minutes Where have they gone? Is anyone else having this problem?
Is this host turning into a real scam?

I use surfspeedy and had an email issue last night that was added as a support ticket, of which I was replied to within an hour.

They did have a hardware failure a few weeks back, but since then all has been rosey and I have never had a problem with their 24/7 support.

Although, I might add that the speed seems to have declined over the past few days.

Steve.

Thanks for the reply. After hanging up and calling the direct line not the 800 number I finally got someone after another 35 minutes. He says they have been extremely busy. I told him all the trouble I have had trying to get through. They need to have a phone system that will call customers back or something because this doesnt do it. Well we will see if this can be fixed.

Anyone else use surfspeedy?

Ah right surfspeedy.com seen them before but not used them myself, quick search on WebHostingTalk.com gave many results have a look there, to may to list, Search criteria, surfspeedy

http://www.webhostingtalk.com/showth...hreadid=394717
http://www.webhostingtalk.com/showth...hreadid=393311