Hi all it has been 20 days since i asked for a refund from hostingplex, when i signed up there TOS did not say it takes 30 days to refund a client and i have been told by two different staff one saying it takes up to 30 days the other saying it takes 30 days and that its in the TOS on there forums i pointed out it is not in there TOS and the guy simply said

I'm aware there is no longer a mention of it there - I'm attempting to find out why it was removed.

Either way - refunds can still take up to 30 days to process, whether or not it is mentioned there or not.

And some smart mouth clients of theirs said on the forums

$45 fine for chargebacks, The TOS says there is a 45 dollar to do a charge back .. just send him his $.22 what's left after him paying the 45 dollar charge back and call it a day HP

Well escuse idiot clients a refund is not a chargeback :kickass:

Here also quoting parts of an MSN conversation between me and support;

*** Weetabix - EmoForum comming soon! says:
so please tell me why it takes 30 days according to you to click a few buttons to send me a refund when it is not in your tos that it does, i was told its to check the tos well i havnt put anything on my vps not even 1 site so theres your answer for the tos i havnt broken 1 rule
Vishnu - Contact me please says:
We're allowed to take as long as we wish to refund the money - thirty days seemed like a nice even number.

What should i do?

You could always issue a chargeback through your bank. They'll get moving soon enough.