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On reflection, the written form is a good idea.
I find a lot of online forms take far longer to complete than filling out a hard copy and faxing it, especially when there's some stupid field that I've filled in but doesn't comply with the required data for the field and I get just a general message to fill in all the fields with no idea of where the problem is. Or the form or the script or whatever just won't handle it properly. The worst is when the form I've laboriously spent minutes filling out over several screens won't submit, and then returns me to a blank first page to start again. There's plenty of products, registrations, subscriptions etc that I've decided I didn't really want that badly after getting frustrated with an online form.
I'm going to add a hard copy option to my ordering system, in case people want to use it.
So, for starting out being a smarta**e about Coasthost's form I end up having to eat my words!
At least I've learnt something. (About forms - I'll always be a smarta**e.)
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