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As colbyt implied, their support is very very slow. But web speed is one of the best as is uptime. If you're a cPanel diehard you won't like their control panel, but it is quite workable.
If you do order, don't get their free software package; it locks you into a one year contract. Also, register your domain somewhere else, or in your case, don't transfer it to them.
I've only been with them a few months this time but had a site there for a year about a year and a half ago. Now running three domains on their 'home' package with no problems so far.
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