I will be launching a project soon with a niche orientated custom content management system.

I am trying to decide the best way to offer the sites and would like some details on reselling. If I resell web hosting will the primary host still do support on stuff like email problems and such or will everything need to go through me?

Also, with reselling who does the actual monthly fee collections? Basically do I do the collections and pay the primary host or does the primary host do the collections and then pay me?

If there is anything else I should know about in regards to this, including sales software and domain registration programs, I would be grateful.

Thanks

Primary support usually rests withe the reseller. Almost none allow direct consumer contact with upper level support.

In most cases you collect from your customers and pay the provider. You pay the provider whether you collect from your customers or not.

Resller plans vary about whether or not TOS violations shut down the offending account or all the accounts including yours.

There is a plan where all the answers above are completely different and you front no money. If you want to PM me I will provide you with a referal link to the plan.

Thanks, I may contact you but need to talk to my current host first.

It looks like, initially, adding new signups as subdomains may be the easiest way to go until I find out how big this is likely to get. Even that way all contact will most likely go through me but if the server were to go down or the email server were to fail, I don't want to be slammed with dozens (hundreds maybe?) phone calls for something I can do nothing about other than call the host myself.

I would be interested in hearing how others handle this.

Thanks for the heads up on the TOS. I will as about this and may get in touch with you in the near future.

Connie

http:///www.greenlush.com are one of the best hosts for a good price

The first level hosting company usually provides you with billing solution, like Modernbill that you can use while collecting money from you customers. Then many companies, like ahosting.biz, ace-host.net provide indoors support, which means the first level hosting company provide support to your clients.

Thank you Greenlush. Will keep you in mind if my current host can't accomodate me.

I appreciate the info Zappanet. I really want to keep myself out of those aspects as much as possible so that I can concentrate on marketing and such.