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Well Ive probably used nearly 15 different hosts in the last couple years and it was always the same story, they either had tremendous down time or they lacked customer support. Finally this year Ive found one I actually trust. I use f5hosting and they by far have the best customer service Ive ever seen, they always get back to me within the hour and that is great. They have gone the extra mile to help fix certain problems that most hosting companies would tell me to figure out myself because its really not part of there job, I couldnt be happier.
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