Hi I have been having some slow loading on my site and they say that it because of some server issues.... Is this something normal or should I automatically transfer my site? Should I still take in consideration these downtimes since I paid a cheap hosting? Do I get refunds for that?

The simple answer is;

You get what you pay for. You won't get a Rolls Royce at Ford prices.

definately a cheap server is hosted with many websites .. so they can cover the cost. normal server will have 100-200 websites ... cheap server can goes to 400 or even 1000+ websites. you can use the domaintools.com reverse ip tools to check. dont be supprise you are among the one of the thousand

Originally Posted by charlesgan

dont be supprise you are among the one of the thousand

Surely because it's cheap and shared.

I would presume this company is overselling this server which is a bad practice. Your site may not be all that "server resource intensive" but merely poor management of that server.

agreed.
no should look into more realible hosting....