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Proving My Site is Slooowwww
Old 05-25-2007, 01:46 PM Proving My Site is Slooowwww
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Hi there guys

I have a site www.wocchat.com that i have set up, this site is incredibly slow for me and my users and i have tryed and tryed to explain that this site is slow for me and my users in the uk, the people who are based in the usa say the site is fine for them, but its snailpace for me and some of my users and dont even think about using dial up, do u have any advice as to what i could do ? ive tryed a traceroute which didnt really turn up any clues ?

Woc
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Old 05-25-2007, 02:56 PM Re: Proving My Site is Slooowwww
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Well, no wonder it's fast for USA peoples.
The server is located in theUSA...

Code:
raceroute to ev1s-67-15-190-40.ev1servers.net (67.15.190.40), 30 hops max, 38 b
yte packets
 1  192.168.250.254 (192.168.250.254)  2.896 ms  2.820 ms  3.810 ms
 2  10.248.80.1 (10.248.80.1)  26.808 ms  8.360 ms  10.925 ms
 3  * * *
 4  * * ch-gva01a-ra1-ge-1-1-0.aorta.net (213.46.171.53)  23.897 ms
 5  * fr-par02a-rd1-pos-1-0.aorta.net (213.46.160.25)  80.040 ms  168.219 ms
 6  fr-par02a-ra1-10ge-0-0-0-0.aorta.net (213.46.163.86)  56.735 ms  41.761 ms  42.437 ms
 7  213.46.163.154 (213.46.163.154)  40.373 ms  44.056 ms  41.541 ms
 8  te3-2.mpr2.cdg2.fr.above.net (64.125.23.18)  57.154 ms te3-1.mpr2.cdg2.fr.above.net (64.125.23.6)  40.255 ms te3-2.mpr2.cdg2.fr.above.net (64.125.23.18)  40.291 ms
 9  so-4-0-0.cr1.lhr3.uk.above.net (64.125.23.9)  43.371 ms  45.216 ms so-5-0-0.cr1.lhr3.uk.above.net (64.125.23.13)  75.663 ms
10  so-1-0-0.mpr1.lhr2.uk.above.net (64.125.28.38)  46.802 ms so-0-0-0.mpr1.lhr2.uk.above.net (64.125.27.225)  52.371 ms so-1-0-0.mpr1.lhr2.uk.above.net (64.125.28.38)  42.842 ms
11  so-4-0-0.cr1.dca2.us.above.net (64.125.27.57)  118.733 ms  123.503 ms  128.553 ms
12  so-6-1-0.mpr2.atl6.us.above.net (64.125.27.66)  124.835 ms  126.131 ms  146.148 ms
13  so-0-0-0.mpr1.atl6.us.above.net (64.125.27.49)  125.093 ms  146.786 ms  124.667 ms
14  so-0-2-1.mpr4.iah1.us.above.net (64.125.31.25)  138.506 ms  138.618 ms  165.154 ms
15  so-0-0-0.mpr3.iah1.us.above.net (64.125.26.13)  144.133 ms  138.269 ms  171.851 ms
16  t289.216-200-251-162.iah1.us.above.net (216.200.251.162)  139.571 ms  141.115 ms  143.100 ms
17  gphou-66-98-241-28.ev1servers.net (66.98.241.28)  140.721 ms  137.532 ms  138.285 ms
18  66.98.241.109 (66.98.241.109)  153.229 ms  139.262 ms  138.904 ms
19  ev1s-67-15-190-40.ev1servers.net (67.15.190.40)  139.412 ms  159.133 ms  140.635 ms
Well, maybe not in fact, but you are surely transiting through mpr.*.us.above.net, which leads me to think you must go through the oceans.
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Old 05-25-2007, 03:07 PM Re: Proving My Site is Slooowwww
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yeah i tryed tracerouting, i couldnt intepret if they proved anything lol
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Old 05-26-2007, 06:58 AM Re: Proving My Site is Slooowwww
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EV1 (now part of The Planet) are in Texas, and aren't really known for providing decent connectivity.

If you want decent connectivity for UK visitors then you are best hosting in the UK - but don't let anyone tell you that you can't get good results for UK orientated sites that are hosted in the US: both sections of our website are currently hosted in the US (see sig.), which I hope you will find suitably quick

It's a bit difficult to say why your site is running slow - it really could be anything; consider:
  • Database queries / other code-related issues specific to your website
  • Server load (and spec.!)
  • Connectivity (local to the server, and your particular route across the pond)
They're the main points that come to mind.

Assuming it isn't about the code that you're running, there probably isn't much that you can do to influence it - having already spoken with your provider, if they're not interested in helping then I can only suggest one thing... (do I need to write it?)

You could go on trying to prove that your site is slow, but I don't feel that the owness should be on you? If you've reported a problem then they should help you identify the cause (even if they just need to show that it isn't something at their end).

When you say "slooowwww" - how slow are you talking about? Looking at your site (I'm based in the UK), it seems to connect up quite quick, but then takes a while to load all of the images.

I would suggest that it should be possible to optimise the design so that a number of those images aren't needed (i.e. the 'spacer' images) - that'll make it load quicker.
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Old 05-26-2007, 10:30 AM Re: Proving My Site is Slooowwww
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Hi there

Damien you make some good points, the page just takes too long to load somtimes maybe thats down to the images on the pages, i will try to trim them down and try to think of some ways to make the pages load quicker rather than concentrate on the server being slow, even though i do belive it is slow lol !!

Woc
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Old 05-27-2007, 09:56 AM Re: Proving My Site is Slooowwww
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tested the site here, and the site does load quit slow.
basically i am waiting for those small pieces of image to appear.
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