Quote:
Originally Posted by rllunzmann
Its never should be just about the bandwidth and disk space but ALWAYS the customer experience and support. Uptime and reliability is 2nd.
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I agree with your sentiment Ryan, although I'm not sure it comes across quite as you intended?
Customer experience/support are without a doubt the single most important issue(s) to contend with - if the customer is happy then you're well on your way to doing a good job.
However, uptime/reliability/performance are all highly important factors since really you're offering a service - if that service isn't of the required quality to suit the needs of your clients then they're not going to be sticking with you.
So I wouldn't go as far as putting those issues "2nd" as you suggest, but I'd say they're perhaps 1.0001  (so just a tiny bit behind 1st...)
Quote:
Originally Posted by Riane
Actually, it's a combination of all of those services. You can have great customer service/support, with uptime/reliability, but if you don't have packages that compete with what the market offers right now, you won't get anywhere.
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I also agree with this to a point; if you're charging more than your competitors, but also offering a better service (e.g. more reliable, better performance, more efficient support etc.) then you still have a market. The issue is therefore about value, or (more accurately) perceived value compared to other players in your market.
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