To make a long story short, we have used a company in Ukraine to program a complex web page that we have designed. It was supposed to take 3 months, but after over 1 year it is still not finished. The website is 90% ready, but every time they fix a bug they make 10 new bugs - and I do not know if we dare to continue to use them.
I have made a few websites before, but this is the most excruciating experience I’ve ever been through. In addition, the company now want us to pay them the final amount (that was supposed to be paid when the page was finished) + hourly rate of the hours they spend on getting the page ready - even though we have not made any changes in design or content. In addition they write the number of hours with a fork when we compare the number of hours on similar projects that we have worked on earlier.

What I wonder is:
- Is it smart to find a new company to make the site ready, or should I torment myself even more to get them to do the job 100% done?

- Will a new company be skeptical to complete a project that others have developed?

- I reckon that it is an open code that has been used to program the Web site. Can a new company have trouble finish coding the website?

- They have installed the Web page on our dedicated server in USA. Will we need the codes to the web company in Ukraine before a new company can finish programming our Web page? I do not want to pay them the final amount for the completion of the website if they do not finish it.

- I have heard a lot of positive things about programmers in the Philippines. Have any of you experience with freelancers or a company that you can recommend for some advanced projects?

Regards from one who is in the process of developing a large ulcer!

Do you have any contracts with the company before designing?
A new company can do that using the open source code. but it will spend more time .
Your said that your site is complex, If it finished ,it will need much support. most freelancers doesnt like these project. May be you can find some one.that like to help you ,You can search 'freelance' there are many famous site ,like elance.
good luck

It goes by the contract. You should always have a back out clause stating if things are not done to your liking you take the completed portion and give it to someone else to finish. Search around before you start a project and find some companies that will do finish work for you so you are ahead of the game.

If your site large enough, you should hire a team to do R&D. I think that's a best way to develop you site or search "freelance" as somebody said . Finally, do it with yourself as you want hehe

yep there are many freelance sites to choose from for this project!

To make a long story short, we have used a company in Ukraine to program a complex web page that we have designed. It was supposed to take 3 months, but after over 1 year it is still not finished.

Do you still hope that they could work for you. I believe its better to take back your work rather than continuing with them...One more thing forget about the loss you suffered..start new