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In my limited experience with FormMail it's pretty easy to use with no knowledge of CGI. You just name each input field, choose the input type (test box, test area, radio buttons, etc.) and it generates the HTML code for you. Is it possible that your hosting provider does not have it installed properly? Or perhaps I am thinking of a different script. Also I believe there are other scripts available for the same task and you can probably find them on any free script site.
Hope that helps.
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